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Frequently Asked
Questions.

Common questions about FormlyMD, medical documentation requests, patient privacy, and doctor review.

General Questions

Getting started

A quick overview of how FormlyMD works for patients and healthcare providers.

What is FormlyMD? expand_more
FormlyMD helps patients submit medical documentation requests online and helps physicians review, complete, and return forms more efficiently. The platform supports the workflow, but the final review and approval remain with the healthcare professional.
Does FormlyMD replace a doctor? expand_more
No. FormlyMD is a documentation and workflow tool. It does not diagnose, treat, or independently approve medical requests. A licensed healthcare professional reviews the submitted information before any completed document is issued.
What types of documents can I submit? expand_more
Patients can upload medical leave forms, sick notes, insurance-related forms, employer forms, and other supported clinical documentation requests. Availability depends on the doctor or clinic reviewing the request.
How long does the review usually take? expand_more
Review time depends on the physician, clinic availability, case complexity, and whether priority processing was selected. Standard requests may take several business days. Priority requests may be reviewed sooner, but timing is not guaranteed until the doctor completes the review.
Patients

Patient questions

Questions about applications, uploaded forms, payments, and completed documents.

What happens after I submit my form? expand_more
After submission, your uploaded documents and intake answers are securely processed and prepared for doctor review. Once your case is ready, the reviewing doctor can verify the information, make changes if needed, and complete the document.
Can I edit my information after submitting? expand_more
If your case has not yet been reviewed, you may contact support or your clinic to request a correction. Some details may require doctor or clinic review before they can be changed.
When am I charged? expand_more
In many cases, payment is first authorized when you submit your request. The charge may be captured later depending on the clinic workflow and whether the doctor completes the review. Your portal will show the current payment status for your case.
Where do I download my completed document? expand_more
Once the doctor completes your document, it will become available in your patient dashboard. You may also receive an email notification when the completed document is ready.
Doctors & Clinics

Provider questions

Questions about doctor review, AI assistance, and clinical responsibility.

How does FormlyMD help physicians? expand_more
FormlyMD organizes patient-submitted information, uploaded forms, and AI-assisted draft suggestions so doctors can review documentation requests more quickly. The physician remains in control of the final document.
Are AI suggestions automatically sent to patients? expand_more
No. AI-assisted suggestions are draft support only. They must be reviewed, edited, approved, and completed by the doctor before a finalized document is issued.
Can a doctor edit the completed form before sending it? expand_more
Yes. The doctor can review the PDF, edit suggested text, add notes, sign where appropriate, and make final changes before completion.
Security & Privacy

Security and compliance

Common questions about how FormlyMD protects patient and clinical data.

Where is patient data stored? expand_more
FormlyMD is designed around Canadian healthcare privacy expectations. Patient data should be stored using secure, access-controlled infrastructure, with encryption and safeguards appropriate for sensitive clinical information.
Who can access patient information? expand_more
Access is limited to authorized users involved in the case, such as the reviewing doctor, clinic staff where applicable, and limited administrative support when required for platform operation, support, security, or compliance.
What is your data retention policy? expand_more
Medical and administrative records may need to be retained for legal, regulatory, professional, or healthcare record-keeping reasons. Patients may request corrections or account access changes, but certain medical records may need to be retained even if portal access is disabled.
Is my uploaded information encrypted? expand_more
FormlyMD uses encryption and access controls to protect sensitive information. Some highly sensitive profile fields are encrypted at the application level, and uploaded documents are stored with controlled access.
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